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At Kamalia Khaddar Studio, we value your trust and strive to deliver every order with accuracy, care, and quality. Each product is carefully inspected before dispatch, but if you find something unsatisfactory, we’re here to make it right.
We understand that sometimes a product may not meet your expectations. Whether it’s due to a quality concern or the item not matching the description, we offer a simple return and exchange process to ensure a hassle-free shopping experience.
What Can Be Returned?
You are eligible for a return if the product:
- Does not match the description or images provided on our website.
- Arrives damaged, defective, or is the wrong item.
- Differs significantly from what was advertised.
We encourage you to report such issues immediately so we can resolve them promptly.
What Cannot Be Returned?
To maintain product integrity and hygiene, we do not accept returns if:
- The item has been used, stitched, washed, or altered.
- Damage occurred due to misuse or improper care (e.g., shrinkage after washing).
- The product is returned without its original packaging or tags.
Products returned in an unsuitable condition will be sent back to the customer.
Return Conditions
All items must be returned in their original, unused condition. Ensure that the tags, packaging, and product labels are intact. Returns that fail to meet these conditions will not be accepted.
How to Request a Return
If you’d like to return a product, please notify us within 3 days of receiving your order. You can reach out to our customer support team who will guide you through the return process.
? Customer Support: +92 328 8908119
Our team will share the nearest return address and further instructions.
Who Bears the Return Shipping Cost?
If the return is due to our error (e.g., wrong or defective item), Kamalia Khaddar Studio will bear the courier charges and ensure the replacement reaches you at no additional cost.
Refunds & Exchanges
Once we receive and inspect your returned product, we’ll proceed with a refund or replacement based on your preference.
- Refunds are processed within 72 hours via bank transfer, cash, or store credit.
- Replacements are treated as a new order, and the same terms and conditions will apply.
We aim to handle all return cases with fairness and transparency, ensuring a smooth experience for every customer.
Need Assistance?
If you have questions or need help with your return, don’t hesitate to reach out. Our team is always ready to assist.
? Support Line: +92 328 8908119
Your satisfaction is our priority — thank you for choosing Kamalia Khaddar Studio!