Winter Special Khaddi Collection | Dried Moss

At our company, we are dedicated to delivering your order with precision and care, ensuring it arrives in excellent condition as described on our website. Each item undergoes stringent Quality Control before dispatch. However, we understand that there may be instances where you need to return your purchase.Return EligibilityWhat Can Be Returned?If you don't like the product or it does not match the description and images on our website.

• If the product is not as advertised.
• If the product is defective or damaged.

Non-Returnable Items:

• Used products that have defects (such as shrinkage or stitching issues).

Return ConditionsTo be eligible for a return, all products must meet the following criteria:

• The product must remain unused.
• It must be in its original packaging, maintaining its original form.
• Product labels must be attached.

All returned products will be inspected to ensure they meet the above conditions. Non-compliant products will be sent back to the customer's address.Courier CostsThe company will not  cover all courier charges for product replacements.Notification and ProcessTo initiate a return, notify us within 3 days of delivery by contacting our Customer Support Help Line at 0328 8908191. Our support staff will provide the address  for the return.Upon receiving the returned product, we will issue a refund or process a replacement as per your request. Refunds will be disbursed within 72 hours after receiving the product. If a replacement is ordered, it will be treated as a new order, subject to the terms and conditions of the new product.Customer EntitlementsIf your return is accepted, you are entitled to receive a full cash refund.For further assistance, please contact our support staff at 0328 8908191 to learn more about our return policy.

We know you're excited to receive your order! Please note that the estimated delivery time for your order is 2 to 7 working days. This timeframe ensures we carefully process, package, and deliver your items in a timely manner. Our goal is to deliver your items as quickly as possible. Good things take time! Thank you for your patience while we get everything ready just for you.Thank you for your trust in us.